rlhf services delivery

What does this hub cover for nearshore teams?

Use this hub to plan the work between selecting reviewers and accepting their first completed batch. Start with ownership: who writes the rubric, who answers reviewer questions, and who decides whether a rating needs correction?

When comparing RLHF companies, ask each to describe a batch from assignment through acceptance. Request a sample report and the steps for resolving disagreement. Put those duties in the agreement so your internal lead knows what they must manage.

For Opus, the client chooses the finalist and manages day-to-day work. The hiring process describes that split. Assign an internal owner for task instructions and quality review before the hire starts.

Plan working hours by city. Bogotá stays at UTC-5 without daylight saving time; Buenos Aires stays at UTC-3. IANA time zone data records these rules. Check the US manager’s seasonal clock changes before setting recurring review sessions.

Talk to Opus about a reviewer role.

Which entries should you read first?

Choose the entry that answers the decision holding up your hire.

• Business process outsourcing services: Start here if you are deciding who should run daily delivery. Ask whether the proposed scope covers individual hires or responsibility for completed work.
• Cost: Use this when comparing quotes. Request separate answers for paid reviewer time, quality review, and platform costs. Ask how rejected work and retraining affect the bill.
• English assessment: Read this before candidate interviews. Prepare a task that tests written reasoning and the ability to follow your rubric. Include an example where more than one rating seems plausible.
• Contract checklist: Use this before signing. Record who approves batches, how instructions change, and who pays for rework. Add the steps for returning data and closing accounts.
• Compliance: Read this when deciding who will employ the reviewers and handle payroll. Ask how employment duties differ from responsibility for task quality.

Before launch, ask candidates to score the same sample independently. Review disagreements with your internal lead, then revise unclear instructions before assigning more work. Keep the rubric version with each batch so reviewers can explain which rules they followed.

For the first live batch, agree on a review date and the evidence needed for acceptance. Name the person who can pause work when instructions conflict. Ask for an issue log that records the disputed example, the decision, and any change to the rubric.

Talk to Opus about your delivery plan.

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